Terms and conditions for Friendly Movers Ltd.

Booking with Friendly Movers forms the basis of a legal agreement between you - ‘the customer’ - and Friendly Movers Ltd. - ‘the company’ as outlined below:

1. Charges

The price of services supplied by Friendly Movers are outlined on our website: http://www.friendlymovers.co.uk/pricing.htm. Fixed price quotes given by a Friendly Movers representative are valid for 14 days. Friendly Movers reserves the right to change a quote at our discretion.

2. Refusal of work

We reserve the right to refuse to perform work without justifying our refusal. In the event that the customer has inaccurately or inadequately informed us of the work required we will retain any deposits that have already been paid without refund.

3. Inconvenience, loss of earnings or cost incurred by the customer which is caused by the actions of Friendly Movers

Friendly Movers accepts no responsibility and will not be held liable in the event that our actions cause inconvenience, loss of earnings or any other cost to the customer even in cases where such losses are due to our negligence.

2. Payment

Payment is due at the end of any work undertaken. Friendly Movers does not extend credit in any shape or form unless agreed to, in writing, before any work is undertaken.

Payment can be made by cash, cheque, credit or debit card.

Failure to make payment on time will result in interest charges being accrued at a rate of 10% of the total bill per thirty days (120% annually).

If payment is not received within 14 days then without further notice been given to you we will refer any unpaid invoices to First Debt Recovery LTD for collection. Please note that further costs and interest will be incurred by yourself if you do become involved in the debt collection process.

3. Cancellations and last minute changes

3.1 There is a £40 cancellation fee if the customer cancels less than seven days before their move.

3.2 The customer is responsible for 100% of the charge for their move if they cancel with 72 hours of their move.

4. Our liability for loss or damage

4.1 Friendly Movers accepts no responsibility or liability whatsoever for goods that are damaged, stolen or lost whilst being handled by the company in such a case where such damages are not covered, in full, by Friendly Movers goods in transit insurance. (‘Friendly Movers goods in transit insurance’ is a policy supplied by a third party company with respect to the transportation and storage of the customer’s belongings). The terms and conditions of ‘Friendly Movers goods in transit insurance’ - and whether coverage exists or is valid or not - is determined solely by the company supplying ‘Friendly Movers goods in transit insurance’.

4.2 In such cases where a claim is being made with respect to‘Friendly Movers goods in transit insurance’ and a dispute arises concerning such a claim, then the customer agrees that the dispute is between themselves and the company supplying the insurance policy and absolves Friendly Movers Ltd. of any responsibility in all cases.

4.3 Claims for lost, stolen or damaged property must be made before the Friendly Movers driver leaves the customer’s property. We do not accept claims after the fact.

5. Parking and traffic fines

The customer agrees to pay any and all parking or traffic fines that the company receives whilst working for the customer. The customer agrees to pay such fines even if they are received after the work for the customer has been completed.

6. Customer’s responsibility

It is the customer’s sole responsibility to:-

- Declare to us the full value of the goods;

- Obtain at their expense all documents necessary throughout the removal of the goods and / or their storage, such as government or regulatory authority permits and licences.

- Be present themselves or appoint a representative at the collection and delivery sites to ensure that no goods are collected or delivered or not collected or delivered in error or placed in the wrong place at the wrong site.

- Arrange and be responsible for the protection and security or Goods which are left unattended or in unattended premises, except when we have possession of the goods.

- Stabilise and prepare goods prior to removal to avoid any damage or injury.

- If you pack goods, pack goods sufficiently to prevent all damage or injury during removal or storage.

6. Transportation and storage of dangerous and / or illegal goods

The customer asserts that they will not use Friendly Movers transportation or storage services to store or transport goods which are dangerous or illegal. Such goods include, but are not limited to, explosives, controlled substances, illegal drugs, stolen goods, hazardous chemicals, etc.

The customer accepts full responsibility for the legality of the goods they transport, holding Friendly Movers blameless for the customer’s action in all cases. Friendly Movers will immediately notify the relevant authorities if the company becomes aware of any illegal or dangerous activity on the part of the customer whilst using the company’s services.

7. Storage

The company’s liability for losses or damages to items whilst held in our or our partner’s storage facilities are outlined in section 4 of these terms and conditions.

There is a charge of £25 to move or release items from storage with less than three day’s notice.

Our right to withhold, sell or dispose of the goods held in our, or our partner’s storage facilities

The terms of this condition are additional to and without prejudice to all or any rights we may have at common law or otherwise.

In default of payment of all of our charges and other payments due to us under this contract:-

- Subject to any continuing insurance cover paid by you, if applicable, we are relieved of any duty howsoever arising in respect of the goods; and

- the Goods are held solely at your risk and we shall be able to immediately exercise the lien described below:

We have a lien over the Goods for all our charges and other payments due to us until payment in full has been received by us in cash or, if by cheque, until the cheque has been paid by your bank.

In default of payment of our charges and other payments due to us under this contract, you authorise us to refuse you and your agents access to the goods and our premises and:-

- To remove the goods to another premises

- To hold onto and / or ultimately to dispose of some or all of the goods.

In the event that all our charges and other payments due to us under this contract are not paid promptly or you fail to collect the goods after we have required you to collect them or upon expiry or termination of the storage contract, we may sell the goods and pass all ownership to them and use the proceeds of sale to pay first the costs incurred by us in the sale and secondly in paying our charges and other payments due to us under this contract and to hold any balance for you. Interest will not accrue to you on the balance.

If the proceeds of the sale are insufficient to discharge all or any part of the costs of the sale incurred by us and our charges and other payments due to us under this contract, you must pay any balance outstanding to us within seven days of a written demand from us which will set out the balance remaining due to us after the net proceeds of the sale have been credited to you. Interest will continue to accrue on our charges and other payments due to us under this contract until payment has been made.

If the goods cannot reasonably and economically be sold (for any reason whatsoever), or they remain unsold despite our efforts, you authorise us to treat them as abandoned by you and to destroy or otherwise dispose of them at your cost.

8. For removals to / from a country outside the United Kingdom

Where we engage a transport operator, airline or shipping company to convey the goods to any point en route to the final destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.

Because you may have limited recourse against the carrier and may be liable for General Average contribution, you should arrange adequate marine / transit insurance cover in the case that the carrier, for reasons beyond its control, is unable to deliver the goods or else routes them to a place other than the intended destination.

We exclude liability for goods which are removed by customs authorities or other government agencies.

Arrival times for destinations outside the UK are always estimates and subject to many factors beyond our control such as weather, transport strikes, customs inspections, etc. As such we accept no responsibility for loss of earnings to the customer and any other liability resulting from the late delivery of the goods.

9. Interpretation

Any reference in these conditions to:

- ‘we’ or ‘us’ is a reference to Friendly Movers Ltd.

- ‘you’ is a reference to the customer

- ‘goods’ means the goods being removed and / or stored under this contract.

- ‘Indemnify’ includes indemnifying the person who is indemnified and keeping him or it harmless from all actions, claims, demands and proceedings from time to time made against that person and all liabilities, loss, damages and all payments, costs and expenses made or incurred by that person (including legal costs) as a consequence of or which would not have arisen but for the circumstance in respect of which the indemnity is given.

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